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These terms set out how a 96M account works: who may register, what information the account requires, how deposits and withdrawals are handled, and how promotions, rebates, VIP status and the referral program are governed. They apply to every member who registers and plays with us.
96M is a registered trade mark, brand and registered business, with a registered business address at 30, Ghar Id-Dud Street, Sliema SLM1572, Malta.
1.1 Membership is open only to persons aged 18 or above. At registration, every player confirms that they are at least 18 years old and that they have read and accepted the terms that apply to the account.
1.2 Registration requires the completion of the human verification check presented on the registration form before the account can be created.
1.3 Accounts operate in Malaysian Ringgit (MYR) for Malaysian players. The preferred currency is selected at registration.
2.1 All personal details provided at registration must be accurate and belong to the person opening the account. The required fields are username, password, full name, email address, contact number and preferred currency. A referral ID may be entered if the player was invited by an existing member.
2.2 The full name must be the player’s valid legal name. It is used for payment verification and is applied to withdrawals, so it must match the name on the bank account that will receive funds.
2.3 The contact number is entered as the local number only, with the country code chosen from the selector beside it. A number typed together with its country prefix is rejected by the form.
2.4 The password must be 8 to 20 characters long and must contain uppercase letters, lowercase letters and at least one number.
2.5 Each account is intended for one registered mobile number, which is bound to the account and verified by one-time password (OTP). OTPs may be delivered by SMS or by email.
3.1 The account area contains four verification checks: identity, email, mobile and bank. Completing them is part of preparing the account for normal deposit and withdrawal activity.
3.2 Email verification is completed by entering the OTP sent to the registered address. If an OTP does not arrive, the player should contact customer service rather than repeatedly re-submitting details.
3.3 For account safety, 96M may request a copy of a photographic identity document with a clear photo, and a bank statement for the receiving account showing the account number and the account holder’s name. Balances on a bank statement may be blanked out. Documents are sent to customer service.
4.1 Login credentials, the 6-digit withdrawal PIN and any two-factor authentication key belong to the account holder alone and must be kept private. The player is responsible for activity carried out with their credentials.
4.2 A 6-digit withdrawal PIN is set by the player and is subject to the following rules:
4.3 Google Authenticator can be bound to the account, by scanning the QR code shown or by entering the key manually, for additional protection on transactions.
4.4 Account details, passwords, PINs and OTP codes must never be shared through communication channels that 96M has not officially displayed. Requests received through any other channel should not be answered, and customer service should be contacted through live chat.
5.1 Deposits are made from the account area under Fund and then Deposit. Three routes are available:
5.2 For a Normal Deposit, the player must first add their own bank account as the sender bank. Uploading the transfer receipt is recommended, as it allows the deposit to be processed faster.
5.3 Crypto deposits are made in the coin and network selected on the tab: USDT-ERC20, with one block confirmation and an indicated time of about 2 minutes; ETH-ERC20, with one block confirmation and an indicated time of about 3 minutes; and BTC, which takes more than 15 minutes.
5.4 Bank transfer deposits must come from a Malaysian MYR account held by the player. Deposits are also accepted through Help2Pay and EeziePay. Cheques and bank drafts are not accepted.
5.5 An optional promo code may be entered on the deposit form where an offer requires it.
6.1 A 6-digit withdrawal PIN must be created before the first withdrawal can be submitted. Until the PIN is set, the withdrawal form will not proceed.
6.2 Withdrawals are requested under Fund and then Withdraw, using the Bank Transfer, E-Wallet or Crypto tab.
6.3 On the Bank Transfer form, the account name is filled automatically from the registered full name and cannot be edited. Payment is made only to an account held in that name. A bank account registered in a different name cannot be paid.
6.4 The minimum withdrawal amount is MYR 50.00.
6.5 Withdrawal limits depend on the account’s VIP level. At Normal level, the daily maximum is MYR 50,000.00, the limit per transaction is MYR 50,000.00, and up to 10 withdrawal transactions may be made per day. Higher tiers carry higher daily maximums, higher per-transaction limits and a higher number of daily transactions, as set out on the VIP page.
6.6 Withdrawal processing takes about 25 minutes from the point at which all required details have been received. The time for funds to appear in the receiving account then depends on the bank’s own processing.
6.7 A withdrawal request may be held until any outstanding verification check or document request under sections 3 and 4 has been completed.
7.1 96M charges no fee on deposits or withdrawals.
7.2 Fees charged by the player’s own bank, e-wallet provider or card company are not absorbed by 96M and remain the player’s responsibility. Network fees apply to crypto transfers in the normal way for the chosen network.
8.1 Funds are held in two categories: the Main Wallet and product wallets. The Main Wallet holds the balance that can be withdrawn or transferred. New deposits land in the Main Wallet instantly.
8.2 To play a product that has its own wallet, the player transfers funds from the Main Wallet into that product wallet under Fund and then Transfer. Each product wallet shows its own balance and its own turnover progress.
8.3 The balance panel shows the total balance divided into Withdrawable and Non-Withdrawable amounts. Only the withdrawable portion is available for a withdrawal request.
8.4 The transfer form accepts a Promo Code and a Special Code where an offer requires one.
9.1 Every promotion is governed by its own terms and conditions, which are shown under More Info on the promotion card. Those terms take precedence for that offer.
9.2 A promotion must be claimed in the manner instructed, and before it expires. A member who does not claim an offer as instructed within its period loses eligibility for it.
9.3 Offers may also be sent to a member by inbox message or SMS.
9.4 Bonus funds sit in the Non-Withdrawable balance until the conditions attached to them have been met. As an example, the 100% Welcome Bonus of up to MYR 300 on the first deposit carries a 10x wagering requirement to be completed within 30 days.
9.5 Where an offer states a maximum, that maximum applies regardless of how the offer is titled. The crypto deposit bonus, for instance, is capped at MYR 688.
10.1 Every member is entitled to a daily cash rebate based on their total amount wagered on eligible live casino, sports, lottery and selected slot games.
10.2 The daily stake cut-off is 23:59:59 (GMT+8). The rebate is calculated daily and credited the following day.
10.3 Rebate rates depend on the product and on the member’s VIP level.
10.4 There is no rollover requirement on a credited rebate before withdrawal. Rebate credits can be reviewed under History in the Fund menu.
11.1 VIP levels are reached on accumulated deposits. The first upgrade, to Rose Gold, requires MYR 50,000 in accumulated deposits; the requirements for Ruby, Sapphire and Emerald are set out on the VIP page.
11.2 From Ruby upwards, membership runs for 3 months and status must be maintained by meeting the maintain requirement for that level within each period. Normal and Rose Gold status is held for life.
11.3 The Royal level is granted by exclusive invitation only.
11.4 VIP benefits, including upgrade and birthday bonuses, gifts, account manager support and the withdrawal limits referred to in section 6.5, apply according to the level currently held.
12.1 Each account has its own referral code and referral link, available under Account and then Referral, which may be shared to invite new players. A new player may enter a referral ID at registration.
12.2 The referred member must deposit MYR 1,000 within 30 days of registering.
12.3 Once the referred member has completed that deposit requirement, the referrer claims the reward by selecting Apply Now on the promotion page and entering their name, their own username, the referee’s username and the preferred provider for the reward in the remark field. The claim is made by the referrer; it is not paid out automatically.
13.1 Games and betting products are supplied by third-party providers. An individual provider may be temporarily unavailable during scheduled maintenance, in which case its games cannot be opened until the maintenance window has ended.
14.1 Questions about these terms, about a transaction, or about a verification or document request should be raised with the Customer Support Team through the live chat available on the site. Support is available 24 hours a day.
14.2 All personal information provided to 96M is treated and stored in the strictest and most confidential way.