en-my
Gambling at 96M is entertainment for adults. It is a way to spend money on enjoyment, in the same way a person spends on a night out or a sporting event, and it is never a way to earn an income, recover a debt or solve a financial problem. Most people who play keep it in that place without difficulty. A smaller number do not, and for them the cost is rarely only financial. This page sets out our position on safer gambling, the habits that keep play under control, the signs that it has stopped being under control, and where independent help can be found.
96M accounts are for adults aged 18 or over. Registration requires you to confirm that you are at least 18 years old and that you have read and accept the terms that apply to your account. That confirmation is a condition of holding an account, not a formality.
Accounts are registered in your own name, with your own personal details, and should be used only by you. An account opened or used on behalf of anyone under 18 has no place on the platform. Age verification and identity checks exist to protect that boundary, which is one of the reasons the full name on your account must be genuine and must match the bank account used for payments.
The single most useful habit in gambling is deciding in advance what the session is allowed to cost, and then respecting that decision when the session is under way rather than renegotiating it. In general, the following habits are what safer-gambling guidance consistently recommends:
It also helps to be honest about why you are playing on a particular day. Playing because you have an hour free and enjoy the games is different from playing because you feel behind and want to catch up. The second reason is the one to be careful with.
Casino games, slots, lottery draws and sports betting are all designed with a built-in margin in favour of the house or the book. Over enough play, that margin decides the outcome. Short-term results vary widely, which is what makes the games entertaining, but variation is not an edge and a winning run is not a system. No staking pattern, no sequence of numbers and no interpretation of recent results changes the underlying odds of the next bet.
Understanding this is protective. A player who expects to lose the cost of their entertainment, and is sometimes pleasantly surprised, is in a very different position from a player who expects to profit and is repeatedly disappointed.
Problem gambling develops gradually, and the person it affects is usually the last to name it. The signs below are the ones commonly recognised in safer-gambling guidance. If several of them describe you, or someone close to you, it is worth treating that as a reason to act rather than as a bad patch.
Concern from the people around you is itself a signal. If someone who knows you well has raised it more than once, that observation deserves more weight than your own reassurance.
The following features of your 96M account can support safer play.
Your 6-digit withdrawal PIN. A withdrawal PIN must be created before your first withdrawal. It is exactly six digits, cannot repeat the same digit three times in a row, cannot be a consecutive run and cannot contain your phone number. It keeps anyone who reaches your device from moving money out of your account, and it also puts a deliberate step between an impulse and a transaction.
Mobile and email verification by OTP. Binding and verifying your mobile number and email address means account-sensitive actions can be confirmed by a one-time code sent to you. If a code does not arrive, our customer service team can help you with the verification.
Google Authenticator. You can bind Google Authenticator to your account for an additional layer on transactions. Two-factor protection of this kind makes it substantially harder for anyone else to use your account, whether that is a stranger, a member of your household or a minor with access to your phone.
Your registered bank account. Withdrawals go to an account in your own registered full name, and the account name field is not editable. Money leaving your 96M account therefore goes to you, not to anyone who has persuaded you to send it elsewhere.
Customer support. Our customer support team is available 24 hours a day through live chat, and you can contact them with questions about your account at any time, including if you have decided you want to stop playing.
Please also remember that account and personal information should never be shared through any communication channel that 96M does not officially display. Requests for your login details, PIN or one-time codes do not come from us.
Nobody under 18 may hold or use a 96M account, and protecting that rule in practice depends largely on how accounts and devices are handled at home.
Do not share your login details with anyone, including family members. Do not allow another person to place bets from your account. Avoid saving passwords in a browser on a shared computer or tablet, and lock your phone with a passcode or biometric lock if a gambling app is installed on it. Where a device is used by children, device-level parental controls and app restrictions are available on both iOS and Android and are worth setting up. Log out when you have finished, particularly on any device that is not exclusively yours.
If you believe a person under 18 has gained access to a 96M account, contact our customer support team.
If you are worried about your own gambling, or someone else’s, independent help exists and reaching out to it early makes it easier to resolve.
GamCare and BeGambleAware are independent organisations that provide information, self-assessment resources and support relating to problem gambling; their logos appear on our site. They are not connected to 96M, they do not act on our behalf, and they do not certify or endorse this platform. That independence is exactly the point: their guidance is written for the person affected, not for an operator.
Players in Malaysia can also seek help closer to home. A general practitioner, a hospital psychiatric or counselling department, a registered counsellor or a mental-health service can address problem gambling, and many will also help with the anxiety, depression or relationship strain that often travels with it. Where debt is part of the picture, a credit counselling or debt management service is the appropriate place to start, and dealing with the debt and the gambling together tends to work better than dealing with either alone.
Talking to one trusted person in your own life, before or alongside professional help, is one of the most effective steps available. Gambling harm grows in private. It shrinks considerably once someone else knows about it.
If you want to reduce or stop your play, you do not need a formal process to begin. Remove saved payment details and saved passwords from your devices. Uninstall gambling apps. Tell someone what you are doing and ask them to check in with you. Fill the time you would have spent playing with something specific rather than leaving it empty. Deal with any debt through a proper counselling service rather than through further play.
If you have a question about your own 96M account while you do this, our customer support team can be contacted 24 hours a day through live chat.